Robert “Bob” Crescenzi is an industry recognized thought leader who utilizes strong technical knowledge and business acumen to link Lean Six Sigma to business strategy and priorities. He builds high levels of leadership and employee engagement in the change process by balancing the needs of the business, customer and employee. His core strengths include diagnosis, program management, collaboration and team building. Bob has varied and diverse experience in the planning and implementation of:

Malcolm Baldrige Assessments	Six Sigma (DMAIC, DMADV)
Balanced Scorecards	Lean methodology
Hoshin Planning	Customer Loyalty & Satisfaction
Benchmarking	Supplier Partnership
ISO 9000	Concept Engineering

As a recognized quality and Lean Six Sigma leader, Bob has led quality initiatives for a $33 billion global business group, partnering with leaders in Europe, Latin America and Asia Pacific to ensure alignment of business goals and quality requirements; led four Lean Six Sigma deployments (including two recognized in national publications), utilizing best practices to accelerate deployment and time to achieve significant results. Bob is an in-demand speaker at Six Sigma in Finance conferences, Six Sigma in Healthcare Conferences, and Six Sigma in Marketing and Sales Conferences. Past appearances include numerous Malcolm Baldridge regional conferences. He is a Certified Senior Baldridge Examiner (6 years tenure), and LSS MBB; a judge for the International Benchmarking Clearinghouse (2 years tenure) and has assessed over 30 world-class companies’ quality systems acquiring unique insights into approaches that have made these companies world-class competitors.

MANUFACTURING EXPERTISE

As a member of the Senior Leadership Team of NewPage Corporation, reporting to the President and COO, Bob was responsible for developing the strategy, building the infrastructure, and leading the corporate-wide deployment of Lean Six Sigma (LSS) across 10 unionized paper mills, to achieve significant improvements in Quality, Cycle Time and Productivity. In 24 months he developed and deployed a comprehensive LSS strategy touching all aspect of this $4 billion dollar corporation with over 8,000 employees. Results to date include: • Annualized benefits from 400 completed LSS projects valued over $110 million. • Achieved a 5X return on total investment with break-even realized in 9 months from the launch of the first wave of Black Belt training. • Approximately 2800 employees trained, with over 60% of pre-merger workforce engaged in LSS effort. • Realized dramatic cultural change and acceptance for LSS; with the most improved ratings as measured in the all employee survey. • NewPage’s LSS initiative nationally recognized by iSixSigma magazine (Dec 2008 and Jan 2009 Issues), as “One of the Ten Best Places to Work,” and selected as the “Best New Lean Six Sigma Deployment” for achieving Breakthrough results (5x ROI) in two years.

Additional notable achievements include:

• Generated annual cost savings of $250 million by deploying Compaq's Six Sigma Black Belt program across all 8 divisions.
• Led the integration and alignment of three quality systems with the merger of Compaq, Digital and Tandem Corporations impacting 40,000 worldwide employees.
• Implemented a matrix quality management structure with the flexibility to handle the dynamic growth of the global business group from 3 divisions to 8 divisions and annual revenue growth from $9 billion to $20 billion.
• Developed and implemented a web based knowledge management system that handled the rapid expansion of the employee base from 10,000 to 40,000 employees.
• Provided leadership, guidance and awareness of best industry practices for application within the corporation. Benchmarked over 30 companies’ Quality, Engineering and Marketing processes.
• Launched self-directed, quality improvement teams and employee suggestion efforts yielding over $8 million in savings.

EDUCATION / CERTIFICATIONS

• BSEE - Rutgers University, New Brunswick, NJ
• Engineering Development Program, (EDP) – General Electric Certified
• Lean Six Sigma MBB – BMGI
• Certified Senior Baldrige Examiner - NIST
• Compaq Executive Leadership Program, Harvard Business School (2000)
• US Air Force – Jet Aircraft Maintenance over four engines
• US Army Reserves – Supply Sergeant

INDUSTRY EXPERIENCE

• General Electric, Mobile Radio Division and Major Appliance Division • Norand Corporation • Compaq Corporation • Standard Register • NewPage Corporation