Workshop leader - ‘94, ‘93, ‘92, ‘91 Regional Baldrige Award Conference, Chicago IL.
Speaker: Wood Quality Center Annual Conference-Rewards & Recognition Programs.
Uncommon Common Sense Article in July 1993 Quality Progress
Keynote Speaker - AME workshop on Self-directed Work teams – Norand
Group representative for Customer Satisfaction Councils – Compaq 1998 - 1999
Compaq representative to DECUS and ITUG User Groups on Customer Advocacy- 1999
Speaker, Six Sigma in Finance Conference – 2003
Speaker, Six Sigma in Transactional and Service Businesses - 2003
Keynote Speaker at Fidelities Investments internal Six Sigma Conference - 2003
Speaker, Six Sigma in Sales and Marketing Conference – 2004
Speaker, Six Sigma in Healthcare Chicago Conferences- 2004
Speaker, Six Sigma in Finance Conference – 2004
Speaker, Six Sigma in Healthcare Boston Conferences- 2004
Speaker, ISSSP 2004 Leadership Conference – “Linking VOC with Six Sigma”
Chairman, Six Sigma in Service and Transaction Conference – 2004
Speaker, 2005 Six Sigma Summit; IQPC – ISSSP
Speaker, 6th Annual Six Sigma in Healthcare Conference – 2005
Speaker, Six Sigma in Sales and Marketing, IQPC – 2005
Speaker, Six Sigma in Financial Services, IQPC – 2005
AWARDS & APPOINTMENTS:
Three Patents for Crystal Processes Issued: 1983 - 1985
Judge 1995/96 International Benchmarking Awards
Senior Examiner 1991 to 1995 MBNQA Board of Examiners
Examiner 1990 MBNQA Board of Examiners
Member of Operations Management, and MIS Advisory Council 2002 – 2004
Member, Senior Six Sigma Leadership Council 2004 - 2005 The Conference Board
American Society for Quality Senior Member
Maximizing the ROI of a Lean Six Sigma Deployment
Bob Crescenzi recently published a white paper based on a study of 40 top organizations.
Controlglobal.com
Bob Crescenzi reported key lessons - “Top leadership support is key to driving this process,” he said. “And you must invest in infrastructure with dedicated full-time resources. Lean Six Sigma projects also must be aligned with strategic initiatives; they can’t be viewed as extra work. The payback is real.” learn more
